Return & Refund Policy for Scentivor
At Scentivor, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.
1. Eligibility for Returns
We accept returns or exchanges for eligible products within 7 days of delivery.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- The product must be in the same condition in which it was received.
- You must provide your order number or proof of purchase.
Due to hygiene and safety reasons, opened or used perfumes and fragrances cannot be returned or exchanged, unless the product is defective or was sent incorrectly.
2. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos or videos of the damaged or incorrect product
- Photos of the packaging, if applicable
After reviewing your request, we will provide instructions for the return, replacement, or refund.
3. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed using the original payment method, where applicable.
Please allow additional time for your bank or payment provider to process the refund.
4. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.
5. Return Shipping
If the return is due to a defective, damaged, or incorrect product, Scentivor will cover the applicable return shipping costs.
For returns due to a change of mind or other reasons not caused by Scentivor, the customer may be responsible for return shipping costs.
6. Non-Returnable Items
The following items cannot be returned:
- Opened or used perfumes and fragrances
- Products without original packaging
- Products damaged due to customer misuse
- Products returned after the applicable return period
7. Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.
8. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team with your order number and details of your request.
Last Updated: July 2026
